Terms & Conditions

Welcome to Clock Bills. By accessing our website, engaging our medical billing, credentialing, or revenue cycle management services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.

1. Acceptance of Terms

By using our website (https://www.clockbills.com) or contracting our services, you signify your agreement to these Terms & Conditions and our Privacy Policy. If you do not agree to these terms, you must refrain from using our services and website.

2. Services Provided

Clock Bills provides professional healthcare administration solutions, including but not limited to:

• End-to-end Medical Billing & Revenue Cycle Management (RCM)
• Provider Credentialing & Payer Enrollment
• State Medical Licensure Assistance
• Virtual Front Desk & Practice Support

3. User Responsibilities & Data Accuracy

When interacting with our platform or utilizing our services, you agree to:

• Provide accurate, current, and complete practice and provider information.
• Maintain the security of your account credentials and system access keys.
• Ensure that any patient data or records transmitted comply with applicable state and federal guidelines.

4. HIPAA and Compliance Standards

As a provider of revenue cycle services, Clock Bills complies with administrative and technical safeguards required by the Health Insurance Portability and Accountability Act (HIPAA). Formal Business Associate Agreements (BAAs) are executed with covered entities prior to the transfer or management of any Protected Health Information (PHI).

5. SMS, Messaging, and Communication Terms

• By submitting your contact information or opting in through our digital forms, you consent to receive administrative, transactional, or customer service communications via phone calls, emails, or text messages (SMS) from Clock Bills.
• Message Frequency: Frequency varies based on your active services or inquiry status.
• Opt-Out: You can cancel SMS notifications at any time by texting "STOP" to our designated phone number.
• Support: For help or technical issues, reply "HELP" or reach out directly to our support desk.
• Data Sharing: Mobile information, opt-in records, and consent data will not be shared, sold, or rented to third parties for marketing or promotional initiatives.

6. Intellectual Property Rights

All web design elements, text, graphics, logos, button icons, audio clips, and digital code configurations on the Clock Bills website are the exclusive property of Clock Bills and are protected by applicable intellectual property laws. Unauthorized reproduction or exploitation is strictly prohibited.

7. Limitation of Liability

Clock Bills delivers professional revenue cycle support based on information provided by medical practices. While we strive for maximum accuracy, clean claim acceptance, and optimized reimbursements, we are not liable for direct, indirect, incidental, or consequential damages resulting from third-party payer denials, delayed credentialing cycles, or inaccurate data submissions supplied by the client.

8. Modifications to Terms

We reserve the right to modify, amend, or update these Terms & Conditions at any time without direct individual notice. Continued use of our website or services following any modifications constitutes your formal acceptance of the updated terms.